What are the check-in and check-out times at Mercure Singapore On Stevens?
Check-in is at 15:00 and check-out is at 12:00.
78 photos
Mercure Singapore On Stevens – A Favorite for Families in Singapore
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Key details
About the Hotel
28 Stevens Road #01-02 Orchard, 257878 Singapore,, Singapore,
- Close to Orchard Road
Very good
7.8
8.0
5.0
3.5
4-star hotel with Infinity Pool and Lap Pool adjacent to Orchard Road
Amenities
Mercure Singapore On Stevens shares a dual-hotel complex with Novotel, giving guests access to
Rooms
Spacious rooms include ergonomic workspaces, high-speed internet access, and
Location
The hotel operates a
Dining
Dining options include four on-site outlets:
Family & Business
Family stays are supported by a
Highlights
Complex: Dual-hotel with Novotel - access to both pools, gym, and restaurants
Pools: Infinity pool + lap pool with pool bar and sun loungers
Shuttle: Complimentary to Orchard Road & Stevens MRT
Fitness: Anytime Fitness 24-hour gym included
Dining: 4 outlets including Winestone and Food Exchange
Eco: Single-use plastic elimination and sustainability practices
“Mercure Singapore On Stevens aims for an urban retreat vibe near Orchard Road, although some reports suggest the reality doesn't always match the ambition. While the hotel touts multiple dining options and wellness amenities, experiences seem inconsistent, particularly regarding room readiness and security. For business travelers or solo visitors, the location near transport links may be a plus, but it seems wise to manage expectations given reported service issues.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Superior Twin Room2 persons18 sq. feet2 Single bedsAir conditioningShowerroom details
- Superior Double Room2 persons18 sq. feet1 King-size bedAir conditioningShowerroom details
- Deluxe Twin Room Higher Floor Minibar2 persons18 sq. feet2 Single bedsAir conditioningShowerroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Tennis court
Guest Parking
- Electric kettle
Services
- Free shuttle service
- Room service
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Rooftop pool
- Beach umbrellas
- Sun loungers
- Sun terrace
- Garden area
- Pool with view
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Mercure Singapore On Stevens tantalizes the palate with a diverse range of dining experiences across its four distinct venues. Each restaurant invites guests to embark on a delightful culinary exploration, from vibrant communal settings to intimate dining spots, all while basking in the welcoming ambiance that harmonizes with the surrounding lush decor.
Mercure Singapore On Stevens Location
28 Stevens Road #01-02 Orchard, 257878 Singapore,, Singapore,
Explore Singapore
Explore Stevens Road
Singapore Botanic Gardens
25 minutes' walk
UNESCO World Heritage Site featuring lush gardens. The National Orchid Garden has over 1,000 species and unique orchid hybrids.
Ngee Ann City
20 minutes' walk
A major shopping destination with luxury brands and a vibrant food court. Hosts events and exhibitions throughout the year.
National Museum of Singapore
30 minutes' walk
Showcases Singapore's history and culture. Features interactive exhibits; free admission for Singapore citizens on select days.
Jacob Ballas Children's Garden
15 minutes' walk
Asia's first children's garden. Engaging nature play areas teach kids about flora and fauna. Typically free entrance for all.
Hiking at MacRitchie Reservoir
10-minute drive
Scenic trails surrounded by nature ideal for hiking. Rental bikes available nearby for an active day out.
Spa Services at AWAY Spa
10-minute drive
Relaxing treatments including massages and facials. Booking in advance recommended for a serene experience.
Visit Gardens by the Bay
10-minute drive
Iconic garden featuring futuristic structures and diverse plant species. Entry to outdoor gardens is free.
Curry Gardenn Stevens Road
1 minute walking
Authentic Indian curry specialties in a casual setting. Vegetarian options available; perfect for a quick meal.
The Line
10 minutes' walk
Upscale buffet with a diverse range of international cuisines. Reservations recommended for dinner to avoid wait times.
Long Beach @ Stevens
1 minute walking
Famous for its chilli crab and seafood dishes. Family-friendly atmosphere ideal for casual dining experiences.
MAD Museum of Art & Design
5 minutes' walk
Art and design exhibits spotlighting local talent. Frequent workshops for families; an ideal spot for creativity.
ION Sky
20 minutes' walk
Sky-high observation deck with breathtaking views of the Singapore skyline. Family-friendly and free entry.
Tips on navigating the city
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Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at .
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs SGD 40.0 per person.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Japanese, Chinese, Korean, Hindi, Bahasa Indonesian, Malay, Thai, Tagalog / Filipino, Urdu, Vietnamese
Number of floors:
10
Number of rooms:
466
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Clean rooms
Convenient location
Comfortable bed
Cons
Long check-in
Slow service
Drinkable tap water
Guest reviewsbased on 2068 reviews
Jean-Paul from France
Business traveller
superior double room
3 nights in November 2025
|
Reviewed: January 06, 2026
8.5/10
convenient stay
helpful staff attentive room service cheerful staff members
the staff are helpful and responsive. our room service staff, xian rong, is attentive. she relayed our requirements to her superior correctly and promptly. restaurant staff members are cheerful and recommend dishes patiently.
the breakfast arrangements are poor and disappointing. i am not sure why it is not in the building, and there is always a waiting line.
Facilities
9/10
the hotel has two lovely pools with sunbeds. guests can easily walk to stevens mrt station. the hotel provides a free shuttle bus. there are a variety of restaurants onsite with a seven-eleven.
Service
8/10
the front desk staff are friendly. the concierges were helpful. the shuttle service is efficient. the bus driver provided regular service. it helps to access orchard road or stevens mrt station.
0 Helpful
|
Avery from Canada
Couple
Deluxe Double Room Higher Floor Minibar
4 nights in November 2025
|
Reviewed: January 02, 2026
9.0/10
great stay!
convenient shuttle bus useful laundrette helpful staff nearby 7-eleven
The staff was very helpful and efficient. i found the shuttle bus service quite convenient. It made getting around easy. a laundrette on-site proved useful . having a 7-eleven right next door was a big plus for quick necessities.
the shower's water temperature was a bit tricky to adjust. it went from very hot to cold quickly.
Rooms
9/10
my beautiful double room on a higher floor included a minibar. the room was bright and modern. the cleanliness was excellent.
Facilities
8/10
guests can use facilities at the adjacent novotel. the gym had modern equipment. i thought the pools were well kept.
Dining
9/10
breakfast included a buffet with a varied selection. i thought the breakfast was AMAZING!!! there's a real italian pizzeria inside the hotel.
Service
10/10
the reception staff were helpful and inviting. i appreciated their warm smiles. they helped me with directions.
0 Helpful
|
Sophia from United Kingdom
superior double room
5 nights in November 2025
|
Reviewed: December 19, 2025
9/10
fantastic gym nice amenities
The gym was really fantastic! i saw one of the biggest gyms at this price range. There are many benches and other nice amenities.
the room is rather small if two people have suitcases.
0 Helpful
Nancy from Canada
Couple
Deluxe Double Room Higher Floor Minibar
5 nights in November 2025
|
Reviewed: December 14, 2025
9.0/10
Excellent Stay with Attentive Service
attentive staff cheerful restaurant
I found the staff to be helpful and responsive. Xian Rong, our room service staff, was particularly attentive (her service was nice). She relayed our requirements to her superior correctly and promptly. The restaurant staff was cheerful, and they recommended dishes to us with patience. I am impressed with their service.
The room size is somewhat small, i think it is very important that the hotel specify the size more explicitly. There was no readily available bottled water provided in the room. Instead, the receptionist mentioned we could drink tap water from the restroom, which wasn't ideal.
Rooms
8/10
My room was a Beautiful Double Room on a high floor and it included a minibar. The room was clean, and the amenities were well-kept, but maybe could be bigger for a couple. Filtered water was available.
Location
9/10
The hotel's location is advantageous with buses available right outside the front door. Orchard Road is accessible from the hotel, offering easy transportation to key areas. The train station is approximately 700 meters away.
Facilities
9/10
The hotel provides two swimming pools, and I noticed complete facilities at each. There is also a gym shared with the adjacent Novotel. I think it is quite large. The hotel also features a laundrette, great for longer stays.
Service
10/10
The staff throughout the hotel is very helpful and responsive to guest needs. The housekeeping staff maintains rooms very clean. Some staff members can communicate in multiple languages, like cantonese.
0 Helpful
|
Hannah from United Kingdom
Family with children
Deluxe Double Room Higher Floor Minibar
3 nights in November 2025
|
Reviewed: November 28, 2025
8.8/10
Convenient Stay with Great Amenities
shuttle service on-site laundrette bus stop
Our family enjoyed the convenient shuttle service, it helped a lot. I found the laundrette on-site especially useful with young kids! The location proved fantastic, a bus stop right outside made accessing different areas simple. I also appreciated the 7-Eleven next door. It was perfect for picking up quick necessities.
Our room wasn't cleaned by staff one day. I had to complain, which wasn't ideal!
Location
9/10
The hotel features bus access right outside, which facilitated convenient transportation to key areas! The 7-Eleven store next door provides easy access to essential items and snacks. This adds a practical touch for travelers. The nearby Orchard Road offers additional shopping and dining options within easy reach.
Facilities
8/10
I noticed the hotel offers a laundrette. This is a helpful amenity for longer stays. The pools provide recreational options of all ages, and the fitness center includes updated equipment. The multiple dining venues offer variety throughout the day.
Rooms
9/10
Our beautiful double room included a minibar and was located on a higher floor. The room featured adequate space for luggage, and the bed ensured restful sleep. I observed the room also included a work desk and a seating area.
Service
9/10
The staff was helpful, offering quick assistance with our queries and requests! The check-in process was simple, and the concierge aided us with directions. I found the bell service efficient with our luggage.
0 Helpful
|
Show more reviews
FAQs
About Mercure Singapore On Stevens
What dining options are available at Mercure Singapore On Stevens?
The hotel features 14 on-site dining options, including the signature restaurant Winestone, which offers a variety of culinary delights.
How far is Mercure Singapore On Stevens from Orchard Road?
The hotel is located just 0.5 km from the vibrant Orchard Road shopping district.
What recreational facilities does Mercure Singapore On Stevens offer?
Guests can enjoy two outdoor swimming pools, a fitness centre, and a tennis court.
What room amenities can guests expect at Mercure Singapore On Stevens?
Rooms feature air conditioning, free Wi-Fi, a flat-screen TV, and a minibar.
Is breakfast available at Mercure Singapore On Stevens?
Breakfast is available for an additional charge of 40 SGD.
What is the distance from Mercure Singapore On Stevens to Singapore Botanic Gardens?
The hotel is approximately 3 km from Singapore Botanic Gardens.
Does Mercure Singapore On Stevens offer any wellness amenities?
The hotel includes a 24-hour gym and access to wellness facilities.
Is there a shuttle service available at Mercure Singapore On Stevens?
The hotel offers complimentary shuttle services to Orchard Road and Stevens MRT station.
Which nearby restaurants are located close to Mercure Singapore On Stevens?
Nearby dining options include PappaRich Novotel on Stevens, Winestone, In Piazza, The Gyu Bar, and more, all within 0.5 km.
Does Mercure Singapore On Stevens have facilities for children?
The hotel features a children's play area and a kids' club.
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